FREQUENTLY ASKED QUESTIONS

Our lashes are designed for easy application. Simply apply a thin layer of lash glue to the lash band, wait a few seconds for the glue to become tacky, then place the lashes as close to your natural lash line as possible. Press down gently and allow the glue to dry.

Yes! Our lashes are reusable up to 25 times with proper care. Be sure to gently remove any glue residue after each use and store them in their original packaging to maintain their shape.

Due to hygiene reasons, we do not accept returns or offer refunds once the lash box has been opened. However, if the box is unopened, you can exchange it within 14 days of purchase. Please refer to our Return and Refund Policy for more details.

Orders are processed within 2-3 business days. Standard shipping typically takes 3-7 business days, depending on your location. If you're in the Brooklyn, NY area, you can opt for store pickup during checkout.

If your package is lost or arrives damaged, please contact our customer service team within 7 days of delivery. We'll work with you to resolve the issue as quickly as possible.

You can book a makeup service directly through our website. Simply select the service you want, choose a date and time that works for you, and complete the booking process online. We do require a $25 deposit to book and the rest can be paid in cash at the end of your appointment.

Yes, we offer on-location makeup services in the Brooklyn, NY area. Travel fees may apply depending on your location. Please contact us for more details.

To ensure the best results, please arrive with a clean, makeup-free face. If possible, exfoliate your skin the night before and moisturize well. If you have specific skincare concerns or products you prefer, feel free to discuss them with your makeup artist beforehand.